Why Do Business With You?
Unlike the majority of our competitors, we have been buying online for years. We understand your jewelry can often have great sentimental value and that’s why we have established a reputation of paying the highest prices possible. It is our number one goal to provide our clients with the highest cash offers in the industry, while at the same time offering a level of professional service that is unmatched. Each item is carefully examined, evaluated and tested so that the customer receives full and fair compensation for their jewelry. In addition, our correspondence is friendly and lightning fast. We are licensed and bonded estate buyers and collateral lenders. In addition, our patrons are invited to deliver their items personally if they prefer not to ship, which is something that many online only companies do not offer. We maintain an A+ rating with the Better Business Bureau (BBB) and are active members of the Jewelers Vigilance Committee (JVC). Rest assured, we are reputable and look forward to establishing a lasting relationship with you.
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Do You Offer A Guarantee?
Yes. In fact, we offer two.
Unlike many of our competitors, we believe in providing an accurate quote. Upon physical inspection of your item(s), if our final purchase offer is lower than our initial blind estimate, we will send you $100! This guarantee is made with the assumption that the information you originally presented to us is accurate and market conditions have not changed from the time of your initial price quote request. In addition, if for any reason you choose not to accept our offer of purchase, we will return your item(s) at once using a safe and insured method at our expense.
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Are My Items Safe While In Your Possession?
Yes. Once in our facilities, items are stored safely in appropriately rated vaults with video surveillance and 24 hour central alarm station monitoring. In addition, all employees undergo extensive criminal background checks. Finally, we are licensed, bonded and insured. Rest assured, no client of ours has ever experienced a loss!
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Is It Safe To Send Items Through The Mail?
Yes. Your items travel registered, insured through the US Postal system. The package is tracked through the entire process until it reaches our facilities. This is the exact same insured method that the entire jewelry industry uses to transport shipments from one destination to another. We have never experienced a loss when sending or receiving in this manner. If you follow our instructions, you will have nothing to worry about.
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Who Pays For Shipping?
Upon your acceptance of our quotation, payment will be rendered immediately in US funds, plus we will refund the appropriate shipping costs. Our maximum shipping reimbursements are shown by clicking here. If for any reason you choose not to accept our offer of purchase, we will return your item(s) at once using a safe and insured method at our expense.
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What's The Shipping Process?
Ship your item(s) to us via insured post with delivery confirmation. There is no need to include jewelry boxes, unless shipping a fine Swiss watch that is accompanied by its original packaging. Simply place each item in a sealable plastic bag and bubble wrap any delicate items as needed. When insuring an item for $1000 or more, we strongly recommend you ship using Registered Mail via the United States Postal Service. It is safe and affordable. When we receive the item(s), we will contact you with our final offer via email or phone. If you accept, payment will go out ASAP. If not, we will return the item(s) to you via insured post at our own expense. Please click here to print out our Mail-In Inventory Form*. Be sure to fill in all the necessary information and remember to include it with your item(s). Finally, please include any other supporting documents you may possess for your item(s) as well.
* - Requires Acrobat Reader. Kindly download it from the Adobe site - Click here
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What’s The Payment Process?
Immediate payment will be rendered for all in-person transactions. For mail-in transactions, a check will be mailed out immediately upon acceptance of our final quotation. Unlike many competitors, we do not simply mail you a check upon receipt of your item(s). We give you the opportunity to accept our final offer, prior to receiving your payment. Final offers are communicated via email or phone typically within 2-4 hours from the time your merchandise is received. Overnight payment and electronic payments via Paypal™ or direct bank wire transfers can be arranged as well. If for any reason you choose not to accept our offer of purchase, we will return your item(s) at once using a safe and insured method at our expense.
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Why Not Sell At Auction?
There are many reasons that selling at auction may not be right for you. Many bidders never pay, there are upfront fees in addition to commissions owed after the sale, and there are logistics issues, fraudulent payment scams and much more.
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Do You Remove Stones When Pricing Items?
No. Our state-of-the-art equipment allows us to inspect items without disturbing stones. In some rare cases, a stone may be set in
a way that makes determining a price impossible. In such cases, a Jewelry2Cash representative will contact you directly to discuss possible options.
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Will You Report My Transaction To The IRS?
No. Jewelry2Cash has no responsibility to report purchases, or parties to whom we purchase, to the IRS. It is solely in your option to report any proceeds if you feel it appropriate to do so.
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What About Appraisals?
Appraised values have little to do with an item's worth. They are used solely for insurance purposes and since they are subjective, amounts can vary greatly from one appraiser to another. Often, they can be grossly inflated and many jewelers provide appraisals that are often in their best interest, especially when they sold the items being appraised. However, the information provided on the appraisal will help us to determine a value, so if you do possess one, feel free to share the details with us, so we can provide you with a more accurate Price Quote.
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Can I Deliver My Items Personally?
Yes. Unlike many of our competitors, we welcome face-face transactions. Please contact us to schedule an in-person appointment at our San Diego buying office by clicking here.
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Do You Have Any Testimonials?
Yes, please read a few of the comments our past clients have shared by clicking here.
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